ORDERS & SHIPPING
How long does it take to process my order?
Once your order is confirmed, it will be processed within 5 business days.
Which countries and regions do you ship to?
We currently ship to Hong Kong, Macau, Taiwan, Malaysia, Singapore, Japan, the UK, the US, and Canada. If you need shipping to other destinations, please feel free to contact us.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track the status of your package.
What are the shipping fees?
Shipping fees are calculated based on your location and the weight of your order.
For local Hong Kong orders, we offer free shipping on net order amounts over HK$700.
Please note: the net order amount refers to the total after any discounts or promotional offers have been applied.
This free shipping offer does not apply to overseas orders.
For full details, please refer to our Shipping & Returns page.
PRODUCT INFORMATION
Are your crystals natural?
Yes, all the crystals in our store are natural and carefully selected for their quality.
Do you provide information about the healing properties of each crystal?
Yes, each product page includes detailed descriptions, including the healing properties, uses, suggested placement, cleansing methods, and other important notes.
Can I see a video of the crystal before purchasing?
Absolutely! We provide high-resolution photos and videos for each item, allowing you to view the crystal’s details clearly.
Do you cleanse the crystals before shipping?
Yes, during the time the crystals are awaiting their new owner, we regularly cleanse them. Before shipping, we also use palo santo to purify the crystals, ensuring that their energy remains pure and in optimal condition, bringing you positive and clear energy.
What should I do after receiving the crystal?
You can start by gently cleaning the surface of the crystal, then perform a cleansing ritual to purify its energy. Afterward, set your intention and connect with the crystal. This will enhance the energy interaction between you and the crystal, allowing it to better support your intentions and goals. For detailed cleansing instructions, please refer to the description on each crystal’s product page.
RETURNS & REFUNDS
What is your return policy?
We accept returns if the crystal is damaged during shipping. For more details, please visit our Shipping & Returns page.
Do you offer a return and refund service?
We do not offer returns or refunds unless the product is damaged during shipping. Please carefully review the high-resolution images and videos provided before making a purchase.
PAYMENTS
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, etc.).
Is my payment information secure?
Yes, our website uses secure encryption technology to protect all payment and personal information.
LANE CRAWFORD SALES POINTS
Which Lane Crawford stores have your products?
In addition to our online store, we also sell our crystals and GFE WELLNESS collection at Lane Crawford (Hong Kong stores: Times Square, IFC Mall, Harbour City, and Lane Crawford online store; China stores: Shanghai Times Square and Chengdu IFS store).
Are the crystals listed on your online store also displayed at Lane Crawford?
Crystals listed on our online store (only applicable to crystal products, excluding the GFE WELLNESS collection) are not displayed in Lane Crawford stores. Each crystal is unique, and we do not display the same item in both locations.
Is there a difference between the crystals displayed online and at Lane Crawford?
Yes, the crystals displayed at Lane Crawford are exclusive and curated with higher standards of quality and rarity. The crystals in Lane Crawford are often larger and selected at a collector’s grade. We hope customers can immerse themselves in a comfortable and elegant atmosphere, personally experiencing the beauty and grandeur of these exceptional pieces. On our online store, we offer a broader range of crystals, featuring nearly 100 varieties. It caters to customers seeking diversity and varying price ranges. With the high-resolution videos we provide, you can appreciate and choose nature's masterpieces anytime. Since every crystal is a one-of-a-kind piece, the sales systems between the website and the physical stores are independent. Crystals displayed in Lane Crawford will not be listed on our website, and membership systems and promotions are handled separately.
Can I pay for or pick up crystals bought online at Lane Crawford store?
No, crystals purchased online cannot be paid for or picked up at Lane Crawford stores.
Can I redeem membership points from your website at Lane Crawford, or use Lane Crawford membership discounts on the website?
No, our website and Lane Crawford have separate membership systems. Therefore, discounts and membership points cannot be used interchangeably between the two.